By accessing this website and/or purchasing products from Nuetri (“Merchant”, “we”, “us”, or “our”), you (“User”, “you”, or “your”) agree to be bound by these Terms and Conditions (“Terms”).

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Please read these Terms carefully before using the website or placing any order. If you do not agree with these Terms, you may not access or use our platform or Services.

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We reserve the right to update, modify, or change these Terms at any time without prior notice. Continued use of the platform after such modifications constitutes your acceptance of the revised Terms.

 

ELIGIBILITY

By using our platform, you represent and warrant that:

• You are legally capable of entering into binding contracts under applicable laws.

• You are at least 18 years of age or accessing the platform under the supervision of a parent or legal guardian.

• You have the authority to agree to these Terms and fulfill your obligations hereunder.

 

DEFINITIONS

“Platform”

Refers to the website, landing pages, mobile applications, or online platforms operated by Nuetri through which products and services are offered.

“Transaction”

Refers to any order, purchase request, or payment initiated by a User for products and/or services offered on the Platform.

“Transaction Amount”

Refers to the amount payable by the User for any Transaction conducted on the Platform.

“Payment Instrument”

Includes credit cards, debit cards, bank accounts, UPI, wallets, prepaid payment instruments, net banking, or any other legally accepted payment method.

“User”

Means any individual accessing or using the Platform or purchasing products/services from Nuetri.

“Services”

Refers to products, subscriptions, wellness products, informational content, and related services provided through the Platform.

 

MERCHANT’S RIGHTS

You acknowledge and agree that Nuetri may:

• Collect, store, and process information provided by you

• Contact you regarding your orders, transactions, and support requests

• Modify, suspend, or discontinue any product or service without prior notice

• Refuse or cancel any order in cases of suspected fraud, incorrect pricing, stock unavailability, or policy violations

We reserve all rights not expressly granted under these Terms.

 

YOUR RESPONSIBILITIES

As a User, you agree:

• To provide accurate, current, and complete information during purchases and account registration

• To maintain confidentiality of account credentials

• To ensure lawful use of the Platform

• To use only legally owned payment instruments

• Not to misuse, duplicate, copy, or exploit any content or Services available on the Platform

You are solely responsible for activities conducted under your account or using your credentials.

 

PRODUCTS AND SERVICES

Nuetri offers wellness and food-related products intended for general wellness and nutritional support purposes only.

Our products:

• Are not intended to diagnose, treat, cure, or prevent any medical condition

• Should not replace professional medical advice

• May contain ingredients that could cause allergies in sensitive individuals

Users are advised to review ingredient information carefully before consumption.

 

ORDERS AND PAYMENTS

All orders placed through the Platform are subject to acceptance and availability.

By placing an order, you agree:

• To pay the full Transaction Amount

• That payment information provided is accurate and authorized

• That all payments are made through lawful sources

Nuetri reserves the right to:

• Refuse or cancel suspicious Transactions

• Limit quantities purchased

• Verify payment details before processing orders

 

SHIPPING AND DELIVERY

Nuetri aims to process and dispatch orders within reasonable timelines.

Delivery timelines may vary depending on:

• User location

• Courier partner operations

• External conditions beyond our control

Users will receive tracking details once orders are dispatched.

Nuetri shall not be liable for delays caused by courier partners, weather conditions, natural events, or operational disruptions.

 

CANCELLATION AND REFUND

Orders may only be cancelled before dispatch.

Due to the nature of wellness and food products, returns or exchanges are not accepted except in cases where:

• Wrong products are delivered

• Products are damaged during delivery

• Packaging is tampered with

Refund or replacement requests must be raised within 48 hours of delivery with supporting proof.

Approved refunds will be processed within a reasonable timeframe.

 

PROHIBITED ACTIONS

Users agree not to:

• Use the Platform for unlawful purposes

• Attempt unauthorized access to systems or accounts

• Interfere with website functionality or security

• Upload malicious software, spam, or harmful code

• Use automated tools to extract data

• Post false, misleading, abusive, defamatory, or offensive content

• Impersonate another person or entity

• Engage in fraudulent Transactions

Violation of these Terms may result in suspension or termination of access to the Platform.

 

USER GENERATED CONTENT

Users may post reviews, comments, feedback, or testimonials on the Platform.

By posting such content, you:

• Grant Nuetri the right to use, reproduce, publish, and display such content

• Confirm that your content does not violate any laws or third-party rights

• Agree that the content may become publicly visible

Nuetri reserves the right to remove any content deemed inappropriate or misleading.

 

THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or services.

Nuetri is not responsible for:

• Content on third-party platforms

• Third-party privacy practices

• Third-party services or transactions

Users access third-party websites at their own risk.

 

LIMITATION OF LIABILITY

To the fullest extent permitted under applicable laws:

• Nuetri shall not be liable for indirect, incidental, or consequential damages

• We do not guarantee uninterrupted or error-free operation of the Platform

• We shall not be liable for losses arising from unauthorized access, payment failures, technical issues, or third-party actions

Users agree that their sole remedy for dissatisfaction is to discontinue use of the Platform.

 

INTELLECTUAL PROPERTY

All content on the Platform including:

• Logos

• Branding

• Product names

• Images

• Designs

• Text

• Graphics

are owned by or licensed to Nuetri and are protected under applicable intellectual property laws.

Unauthorized use, copying, or reproduction is prohibited.

 

DATA PRIVACY

Use of the Platform is also governed by our Privacy Policy.

By using the Platform, you consent to the collection and use of information as outlined in the Privacy Policy.

 

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in India.

Nuetri reserves the right to seek legal remedies, including injunctive relief, in cases of misuse or violation of these Terms.

 

DISCLAIMER

The content provided on the Platform is for general informational purposes only.

Nuetri does not provide medical advice. Users are advised to consult qualified professionals before relying on wellness or nutritional information.

While we strive for accuracy, we do not guarantee that:

• Product descriptions are error-free

• Information is always complete or current

• The Platform will operate without interruptions or technical issues

Use of the Platform and Services is at the User’s own risk.

 

GRIEVANCE REDRESSAL

For any questions, concerns, complaints, refund requests, or grievances related to the Platform, Transactions, or Services, you may contact us at:

Email: support@thenuetri.com